Faq

You can register during checkout or complete your order as a guest. If you have a Facebook account, you can use it to log in and finalise your purchase.

PayPal, credit card, Apple Pay, bank transfer, instalments through PayPal and Scalapay, cash on delivery, or in-person payment when collecting your order at our warehouse.

Yes. Our payment systems are hosted on secure servers and all transactions are processed on SSL-encrypted pages.

No. Additional discounts may apply for bulk purchases.

All the products we sell are 100% original, supplied directly by the manufacturer, new and carefully packed in their original packaging. Some items may come from display stock: this is always clearly stated in the product description.

Availability is shown on each product page and updated in real time. Out-of-stock items can be pre-ordered; lead times depend on the manufacturer.

Yes, for large quantities or items not listed in the catalogue. Email ticket@diffusioneshop.com with the products and quantities you need, and our sales team will get back to you as soon as possible.

All products ship from our warehouse in Italy.

Orders for in-stock products placed before 12:00 ship the same day.

For Italy, islands and remote areas are excluded.

Italy: € 6.99 VAT included, free over € 150. Carriers: BRT, TNT, GLS, SDA.

International: costs vary by destination and order size, and are shown in your cart before payment.

Normally we ship complete orders once all items are available.

• Single shipment: the order is dispatched as soon as all products are in stock.
• Partial shipment: in special cases or with long lead times, we can arrange multiple shipments on request.

Yes: in-stock products can be returned within 30 days of delivery, with prior authorisation. Only unused items in their original packaging are accepted.

1. Log in to your account
2. Open the relevant order
3. Select the items and click "Generate a return note"

Return costs are borne by the buyer, except in cases of shipping or packaging error on our part.

If the package is visibly damaged on delivery, always sign with a reservation for inspection.

All products are covered by a 24-month legal warranty and by the manufacturer's warranty, under Italian Legislative Decree 206/2005 (Consumer Code). Keep your invoice and the original packaging.

To report a defect or malfunction, email resi@diffusioneshop.com with the issue and your order number.

Yes, we sell to both private customers and businesses. Enter your company details at checkout to receive an invoice in your company name.

The invoice is issued when a valid company name, VAT number and recipient code or PEC are entered during registration.

In all other cases, the goods are shipped with a simple receipt.

Yes, prices include taxes and eco-contributions where applicable. VAT is applied according to EU legislation; for VAT-exempt EU customers the system recalculates totals automatically.

Yes, if you are an Italian resident renovating your home with an authorised CILA.

Follow the instructions on the Reduced VAT page, or call our toll-free number 800 080 999 (from Italy).